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FAQ

Questions?
We’ve Got Answers.

Everything you need to know about our games, learning, shipping and orders.

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DISCOVER & PLAY

Products & Learning

What types of games does Agaram Games offer?

Our growing collection includes Tamil memory games, jigsaw puzzles and other playful learning experiences designed to bring together language, culture and meaningful play.

Explore our Shop All collection to see the products currently available.

Who are Agaram Games made for?

Our games are created for children, Tamil beginners, families, schools and curious learners who want to explore Tamil through play.

Each product has its own recommended age, so please check the individual product page for age guidance and product-specific information.

Do I need to know Tamil to play?

No. Our games are designed to be beginner-friendly and can be enjoyed by both Tamil speakers and learners.

For young children or beginners, guidance from a parent, family member, teacher or Tamil speaker can be helpful for pronunciation and understanding letters, numbers or words.

How do the games support learning?

Each game creates a different way to explore Tamil.

Memory games encourage recognition, repetition, focus and recall through matching.

Jigsaw puzzles encourage observation, problem-solving and cultural discovery while children and families explore meaningful scenes and places piece by piece.

Which game is right for me?

It depends on the type of play and learning experience you are looking for.

Our SINDHI memory games are ideal for playful matching, recognition and repetition.

Our INAI jigsaw puzzles are designed for hands-on puzzle play, cultural discovery and meaningful family moments.

You can also explore our bundles if you would like to combine different games and experiences.

Will there be more Tamil learning games in the future?

Yes. We plan to continue developing new playful Tamil learning experiences, including different game formats, puzzles and educational products.

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ORDERS ON THE WAY

Shipping & Delivery

Where do you currently ship?

We currently ship to Switzerland and selected European Union countries.

Our currently supported EU destinations are:
Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Portugal and Spain.

We currently do not ship to the United Kingdom or to destinations outside our active shipping regions.

If your country is not available during checkout, we are currently unable to accept an online order for that destination.

How long does shipping take?

Switzerland

PostPac Economy: normally delivered within approximately 2 business days after dispatch.

PostPac Priority: normally delivered on the next business day after dispatch.

For eligible Priority orders placed before 1:00 PM Swiss time, we aim to prepare the order for same-day dispatch.

European Union

International delivery times vary depending on the destination. The estimated delivery time and available shipping option are displayed at checkout where available.

Please note that processing time and shipping time are separate. International deliveries may also be affected by customs processing, local postal services, weekends or public holidays.

For complete information, please see our Shipping Conditions .

How much does shipping cost?

Switzerland

Standard shipping rates are:

Orders CHF 0.00 – 29.99: CHF 7.90
Orders CHF 30.00 – 59.99: CHF 5.90
Orders CHF 60.00 and above: FREE Standard Shipping

Priority shipping is also available, with the applicable rate displayed at checkout.

European Union

EU shipping is calculated according to the total shipment weight. The applicable shipping rate is automatically calculated and displayed at checkout before payment.

Is tracking included?

Tracking is provided for eligible tracked shipments.

Once your order has been dispatched, you will receive tracking information by email where available. Please allow some time after dispatch for the tracking information to become active.

What should I do if my order hasn’t arrived?

If your order appears to be significantly delayed or has not arrived within the expected delivery timeframe, please contact us at info@agaram-games.com and include your order number.

We will review the shipment status and, where appropriate, contact Swiss Post or the relevant delivery provider.

Can I place a large or heavy order?

Yes.

Our checkout automatically calculates available shipping options based on the products, total shipment weight and destination.

For unusually large orders, school or organisation orders, wholesale enquiries, events or other special requirements, please contact us at info@agaram-games.com before ordering.

Will I have to pay customs duties or import taxes?

Agaram Games ships from Switzerland, which is outside the European Union.

Orders sent to EU destinations may therefore be subject to import VAT, customs duties, customs-clearance charges, carrier handling fees or other import-related charges imposed by the destination country or delivery provider.

Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Please see our Shipping Conditions for further information.

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PLAY WITH CARE

Safety & Care

Are the products safe for children?

Our products are designed with children and families in mind.

Please always check the recommended age, safety information and any product-specific instructions shown on the individual product page and product packaging.

Children should use the products in accordance with the applicable age recommendations and under adult supervision where appropriate.

What are your products made of?

Our games and puzzles are primarily made from printed paperboard, cardboard and related paper-based materials selected for durability and repeated use.

Depending on the product, components may include laminated or varnished cards, puzzle pieces, instruction sheets, posters and rigid paperboard boxes.

Some Memory Game packaging may also include a magnetic closure.

Exact materials, dimensions and product specifications vary by product. Please refer to the individual product page for product-specific information.

How should I care for the memory games and puzzles?

We recommend using the products with clean, dry hands and keeping cards, puzzles, boxes and instruction materials away from food, drinks, moisture and excessive heat.

After playing, return all components to their box and store them in a clean, dry place. This helps keep the products in good condition for repeated use.

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ORDER SUPPORT

Returns & Orders

Can I return my order?

Eligible customers may request a return within 14 days of receiving their order, subject to the conditions described in our Refund & Return Policy.

To request a return, please contact info@agaram-games.com .

For complete information regarding returns, withdrawal rights, return shipping and refunds, please see our Refund Policy .

What if my product arrives damaged or incorrect?

Please contact us as soon as possible at info@agaram-games.com .

Include your order number, a short description of the issue and, where possible, clear photographs of the product and shipping packaging.

We will review the issue and help you find an appropriate solution.

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FOR GROUPS & CLASSROOMS

Schools & Bulk Orders

Do you offer larger orders for schools or groups?

Yes.

For schools, Tamil language programmes, daycare centres, community organisations, events or larger group orders, please contact us at info@agaram-games.com .

We will be happy to discuss your requirements.

Do you offer discounts for bulk orders?

Depending on the quantity, products and destination, we may be able to offer special pricing, shipping or packaging arrangements for larger orders.

Please contact info@agaram-games.com with the products and approximate quantity you are interested in.