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FAQ
How Can We Help?
Find answers about our games, shipping, schools, safety and upcoming releases.
Products & Learning
What is a memory game?
A memory game is a matching game where players turn over cards and try to find matching pairs. It supports concentration, recognition and playful repetition.
Who are Agaram Games made for?
Our games are created for children, Tamil beginners, families, schools and curious learners of all ages who want to explore Tamil through play.
Do I need to know Tamil to play?
No. Our games are beginner-friendly and can be enjoyed by Tamil speakers and learners. For children or beginners, guidance from a parent, family member, teacher or Tamil speaker can help with pronunciation and understanding letters and words.
Upcoming Games
What else is coming to Agaram Games?
Right now, our shop features the SINDHI Tamil memory game. This summer, we’re expanding with new Tamil jigsaw puzzles and another memory game.
Will there be more learning games in the future?
Yes. More playful Tamil learning experiences are planned for the future, including new formats beyond memory games and puzzles.
Shipping & Delivery
How long does shipping take?
Switzerland
Standard shipping usually takes 2 - 3 business days. Priority shipping delivers the order on the next business day. For Priority shipping, customers should place their order before 1:00 PM (GMT+1) to ensure next-business-day delivery. Deliveries are made Monday to Friday, with Saturday delivery also possible.
Europe
Countries: Germany, France, Italy, Spain, Belgium, Netherlands, Austria, Sweden, Denmark, Finland, Norway, Poland, Czech Republic, Portugal, Ireland, United Kingdom
Standard shipping with Priority Plus Track & Trace usually takes 5 - 7 business days.
Worldwide
Countries: United States, Canada, India, Singapore, United Arab Emirates, Sri Lanka, Malaysia
Standard shipping with Priority Plus Track & Trace usually takes 6 - 14 business days, depending on customs.
Note: We currently do not offer Express shipping for international orders, so please order early for birthdays, gifts, or special occasions.
For more information, including the countries we ship to, please see our
Shipping Policy.
What should I do if my order hasn’t arrived?
If your order has not arrived within the expected delivery timeframe, please contact us at info@agaram-games.com. We’ll check the status of your order and help you promptly.
Can I order more than 2kg of products at once?
Orders exceeding 2kg may not be processed automatically through the webshop. Please contact us at info@agaram-games.com to arrange shipping, pricing and packaging for larger orders.
Safety & Care
Are the products safe for children?
Yes. Our products are designed with children and families in mind. Please always check the recommended age on each product page.
What are your products made of?
Our cards are made from high-quality, durable paperboard with a protective finish. Packaging is designed to be safe, durable and enjoyable.
How should I handle the products?
We recommend playing with clean hands and keeping the products away from food, drinks and liquids. This helps keep cards, boxes and instruction sheets in good condition.
Schools & Bulk Orders
Do you offer larger orders for schools or groups?
Yes. For schools, language programs, daycare centers or larger group orders, please contact us at info@agaram-games.com and we’ll be happy to help.
Do you offer discounts for bulk orders?
For larger orders, we may be able to offer special pricing, shipping or packaging options depending on the quantity and destination.