Questions?
We’ve Got Answers.
Everything you need to know about our games, learning, shipping and orders.
Products & Learning
What types of games does Agaram Games offer?
Our growing collection includes Tamil memory games,
jigsaw puzzles and other playful learning experiences
designed to bring together language, culture and meaningful play.
Explore our
Shop All
collection to see the products currently available.
Who are Agaram Games made for?
Our games are created for children, Tamil beginners,
families, schools and curious learners who want to
explore Tamil through play.
Each product has its own recommended age, so please
check the individual product page for age guidance
and product-specific information.
Do I need to know Tamil to play?
No. Our games are designed to be beginner-friendly
and can be enjoyed by both Tamil speakers and learners.
For young children or beginners, guidance from a parent,
family member, teacher or Tamil speaker can be helpful
for pronunciation and understanding letters, numbers or words.
How do the games support learning?
Each game creates a different way to explore Tamil.
Memory games encourage recognition, repetition, focus
and recall through matching.
Jigsaw puzzles encourage observation, problem-solving
and cultural discovery while children and families
explore meaningful scenes and places piece by piece.
Which game is right for me?
It depends on the type of play and learning experience
you are looking for.
Our SINDHI memory games are ideal for playful matching,
recognition and repetition.
Our INAI jigsaw puzzles are designed for hands-on puzzle
play, cultural discovery and meaningful family moments.
You can also explore our bundles if you would like to
combine different games and experiences.
Will there be more Tamil learning games in the future?
Yes. We plan to continue developing new playful Tamil learning experiences, including different game formats, puzzles and educational products.
Shipping & Delivery
Where do you currently ship?
We currently ship to Switzerland
and selected European Union countries.
Our currently supported EU destinations are:
Austria, Belgium, France, Germany, Italy,
Luxembourg, the Netherlands, Portugal and Spain.
We currently do not ship to the
United Kingdom or to destinations outside our active
shipping regions.
If your country is not available during checkout,
we are currently unable to accept an online order
for that destination.
How long does shipping take?
Switzerland
PostPac Economy:
normally delivered within approximately
2 business days after dispatch.
PostPac Priority:
normally delivered on the
next business day after dispatch.
For eligible Priority orders placed before
1:00 PM Swiss time,
we aim to prepare the order for same-day dispatch.
European Union
International delivery times vary depending on the destination.
The estimated delivery time and available shipping option
are displayed at checkout where available.
Please note that processing time and shipping time are separate.
International deliveries may also be affected by customs processing,
local postal services, weekends or public holidays.
For complete information, please see our
Shipping Conditions
.
How much does shipping cost?
Switzerland
Standard shipping rates are:
Orders CHF 0.00 – 29.99:
CHF 7.90
Orders CHF 30.00 – 59.99:
CHF 5.90
Orders CHF 60.00 and above:
FREE Standard Shipping
Priority shipping is also available, with the applicable
rate displayed at checkout.
European Union
EU shipping is calculated according to the
total shipment weight.
The applicable shipping rate is automatically calculated
and displayed at checkout before payment.
Is tracking included?
Tracking is provided for eligible tracked shipments.
Once your order has been dispatched, you will receive
tracking information by email where available.
Please allow some time after dispatch for the tracking
information to become active.
What should I do if my order hasn’t arrived?
If your order appears to be significantly delayed or has
not arrived within the expected delivery timeframe,
please contact us at
info@agaram-games.com
and include your order number.
We will review the shipment status and, where appropriate,
contact Swiss Post or the relevant delivery provider.
Can I place a large or heavy order?
Yes.
Our checkout automatically calculates available shipping
options based on the products, total shipment weight
and destination.
For unusually large orders, school or organisation orders,
wholesale enquiries, events or other special requirements,
please contact us at
info@agaram-games.com
before ordering.
Will I have to pay customs duties or import taxes?
Agaram Games ships from Switzerland,
which is outside the European Union.
Orders sent to EU destinations may therefore be subject
to import VAT, customs duties, customs-clearance charges,
carrier handling fees or other import-related charges
imposed by the destination country or delivery provider.
Unless explicitly stated otherwise at checkout,
these charges are not included in the product or shipping
price and are the responsibility of the customer.
Please see our
Shipping Conditions
for further information.
Safety & Care
Are the products safe for children?
Our products are designed with children and families in mind.
Please always check the recommended age, safety information
and any product-specific instructions shown on the individual
product page and product packaging.
Children should use the products in accordance with the
applicable age recommendations and under adult supervision
where appropriate.
What are your products made of?
Our games and puzzles are primarily made from printed
paperboard, cardboard and related paper-based materials
selected for durability and repeated use.
Depending on the product, components may include laminated
or varnished cards, puzzle pieces, instruction sheets,
posters and rigid paperboard boxes.
Some Memory Game packaging may also include a magnetic closure.
Exact materials, dimensions and product specifications vary
by product. Please refer to the individual product page
for product-specific information.
How should I care for the memory games and puzzles?
We recommend using the products with clean, dry hands and
keeping cards, puzzles, boxes and instruction materials
away from food, drinks, moisture and excessive heat.
After playing, return all components to their box and store
them in a clean, dry place.
This helps keep the products in good condition for repeated use.
Returns & Orders
Can I return my order?
Eligible customers may request a return within
14 days of receiving their order,
subject to the conditions described in our Refund & Return Policy.
To request a return, please contact
info@agaram-games.com
.
For complete information regarding returns, withdrawal rights,
return shipping and refunds, please see our
Refund Policy
.
What if my product arrives damaged or incorrect?
Please contact us as soon as possible at
info@agaram-games.com
.
Include your order number, a short description of the issue
and, where possible, clear photographs of the product
and shipping packaging.
We will review the issue and help you find an appropriate solution.
Schools & Bulk Orders
Do you offer larger orders for schools or groups?
Yes.
For schools, Tamil language programmes, daycare centres,
community organisations, events or larger group orders,
please contact us at
info@agaram-games.com
.
We will be happy to discuss your requirements.
Do you offer discounts for bulk orders?
Depending on the quantity, products and destination,
we may be able to offer special pricing, shipping or packaging
arrangements for larger orders.
Please contact
info@agaram-games.com
with the products and approximate quantity you are interested in.