Terms of service
Last updated: 20 August 2026
These Terms & Conditions govern purchases made through the Agaram Games online store. By placing an order, you agree to these Terms & Conditions, subject to any mandatory consumer rights applicable in your country of residence.
1. Company Information
The online store is operated by:
Agaram Games, Inh. Quintus
Sternmatt 6
6010 Kriens
Switzerland
Email: info@agaram-games.com
UID: CHE-405.574.552
CH-ID / Trade Register Number: CH-100.1.821.432-9
Agaram Games is based in Switzerland and is currently not registered for Swiss VAT.
2. Products
2.1 Product Range
Agaram Games sells physical educational and entertainment products, including memory games, puzzles and related products.
Product descriptions, images, dimensions, materials, contents and other relevant information are provided on the respective product pages where applicable.
2.2 Product Images and Colours
We make reasonable efforts to display our products accurately. However, colours and appearance may vary slightly depending on screen settings, printing processes, materials and production batches.
Minor variations that do not materially affect the intended use or functionality of a product are not considered defects.
2.3 Product Availability
All orders are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact the customer and, where appropriate, cancel the affected item and refund any amount already paid for it.
3. Orders and Formation of Contract
Products displayed in our online store constitute an invitation to place an order.
By completing the checkout process, the customer submits an order for the selected products.
After an order is placed, an electronic order confirmation is sent to the email address provided by the customer.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases of:
- incorrect pricing or product information;
- suspected fraud or misuse;
- payment failure;
- product unavailability;
- delivery restrictions; or
- legal or regulatory restrictions affecting the sale or delivery of the product.
If we cancel an order after payment has already been received, the affected amount will be refunded.
4. Prices and Payment
4.1 Prices
Product prices are displayed in the currency made available to the customer through the online store.
Agaram Games is based in Switzerland and is currently not registered for Swiss VAT.
For international orders, additional import VAT, customs duties, taxes or handling charges may be imposed by the destination country or delivery provider. Where these charges are not collected at checkout, they are the responsibility of the customer.
Any applicable shipping costs are displayed during checkout before the order is completed.
4.2 Payment
Available payment methods are displayed at checkout and may vary depending on the customer's location, device and payment provider.
Payment must be successfully authorised before an order can be processed.
5. Shipping and Delivery
All orders are dispatched from Switzerland.
Agaram Games currently ships to Switzerland and selected European Union countries available through our online checkout.
Our currently supported EU destinations are:
Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Portugal and Spain.
We currently do not ship to the United Kingdom or to destinations outside our active shipping regions.
Orders are generally shipped using Swiss Post.
5.1 Switzerland
Customers in Switzerland may select available PostPac Economy or PostPac Priority shipping options at checkout.
Available shipping rates and estimated delivery times are displayed before payment.
5.2 European Union
Orders to supported EU destinations are shipped internationally using the available tracked shipping service.
EU shipping rates are calculated according to the total shipment weight and displayed automatically at checkout.
Delivery estimates depend on the destination and may be affected by customs processing, local postal services, public holidays or circumstances outside our reasonable control.
5.3 Shipping Information
Customers are responsible for providing complete and accurate delivery information.
If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping costs resulting from redelivery or return may be charged to the customer where permitted by applicable law.
For full details, please refer to our Shipping Policy.
6. Customs, Import VAT and Duties
Agaram Games is established in Switzerland, which is outside the European Union.
International orders may therefore be subject to import VAT, customs duties, customs-clearance charges or other fees imposed by the destination country or delivery provider.
Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Customers are responsible for complying with applicable import requirements in their country.
7. Right of Withdrawal and Returns
7.1 EU Customers
Consumers residing in the European Union may have a statutory right to withdraw from eligible distance purchases within 14 days without giving a reason.
The withdrawal period generally begins when the customer, or a third party designated by the customer other than the carrier, receives the goods.
To exercise the right of withdrawal, the customer must notify Agaram Games of the decision to withdraw before the applicable withdrawal period expires.
After notifying us, the goods must be returned within the applicable statutory period.
Unless otherwise required by law or agreed by Agaram Games, the customer bears the direct cost of returning the goods.
Any statutory exceptions to the right of withdrawal remain applicable.
7.2 Swiss Customers
Swiss law does not generally provide consumers with a statutory right to return an online purchase solely because they have changed their mind.
However, Agaram Games voluntarily provides eligible customers with the 14-day return option described in our Refund & Return Policy.
7.3 Return Conditions
Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics and functionality.
Where permitted by applicable law, a refund may be reduced if handling beyond what is reasonably necessary has caused a loss in value.
For complete information regarding returns, withdrawal, return shipping and refunds, please refer to our Refund & Return Policy.
EU rules generally provide a 14-day withdrawal period for eligible distance purchases, while Switzerland does not impose a general cooling-off period for ordinary e-commerce purchases.
8. Damaged, Defective or Incorrect Products
Customers should inspect their order after delivery.
If a product arrives damaged, defective, incomplete or an incorrect product has been delivered, please contact:
Please provide the order number, a description of the issue and, where reasonably possible, photographs showing the product and packaging.
We will assess the issue and provide an appropriate remedy in accordance with applicable law.
Nothing in these Terms & Conditions limits or excludes mandatory statutory rights relating to defective or non-conforming goods.
9. Warranty and Consumer Rights
Products are subject to applicable statutory warranty and conformity rights.
Under Swiss law, claims relating to defects in goods are generally subject to a two-year period. EU consumer rules likewise provide a minimum two-year legal guarantee for new goods purchased from traders.
Where mandatory consumer-protection legislation provides customers with additional or stronger rights, those rights remain unaffected by these Terms & Conditions.
10. Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
To the extent permitted by law, Agaram Games is not responsible for indirect or consequential losses that were not reasonably foreseeable at the time the contract was concluded.
We are not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, including disruptions to postal services, customs processing, natural events, governmental measures or similar circumstances.
Mandatory consumer rights remain unaffected.
11. Intellectual Property
Unless otherwise stated, the content of the Agaram Games website and the intellectual property associated with Agaram Games products — including designs, illustrations, text, graphics, logos and original game content — is owned by or licensed to Agaram Games and is protected by applicable intellectual-property laws.
Purchasing a product does not transfer intellectual-property rights to the customer.
Products and their protected content may not be reproduced, copied, commercially exploited or distributed without appropriate authorisation.
12. Resale and Commercial Orders
Products purchased through the consumer online store are intended primarily for personal or household use.
Unauthorised reproduction of Agaram Games products, packaging, artwork or protected content is prohibited.
Businesses, schools, organisations, retailers or other customers interested in wholesale, resale or larger commercial orders should contact:
We reserve the right to review unusually large orders or orders reasonably suspected to be intended for unauthorised commercial resale.
13. Privacy and Data Protection
Personal data is processed in accordance with our Privacy Policy.
Depending on the services used, personal information may be processed by service providers involved in operating the online store, processing payments, delivering orders, providing analytics, preventing fraud or carrying out marketing activities where permitted.
Marketing communications are sent in accordance with applicable consent requirements.
For further information about the collection, use, disclosure and protection of personal information, please refer to our Privacy Policy.
14. Applicable Law and Mandatory Consumer Protection
These Terms & Conditions and contracts concluded through the Agaram Games online store are generally governed by Swiss law.
However, this choice of law does not deprive consumers of mandatory protections that apply under the laws of their country of habitual residence where such protections cannot legally be excluded by agreement.
Nothing in these Terms & Conditions limits any mandatory consumer rights available under applicable law.
15. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, legal requirements or store operations.
The version applicable to an order is generally the version made available to the customer when that order is placed.
Changes to these Terms & Conditions do not retroactively alter completed purchases unless required by law or agreed with the customer.
16. Contact
For questions regarding these Terms & Conditions or an order, please contact:
Agaram Games, Inh. Quintus
Sternmatt 6
6010 Kriens
Switzerland
Email: info@agaram-games.com
UID: CHE-405.574.552
CH-ID / Trade Register Number: CH-100.1.821.432-9