Refund policy
We want you to be happy with your Agaram Games purchase. Please read the following return and refund conditions carefully.
1. Return Period
You have 14 days from the date you receive your order to request a return.
To exercise your right to return an item, please contact us within this 14-day period at:
After notifying us of your return, please send the goods back without undue delay and, where applicable, within 14 days of notifying us of your decision to return the order.
This return policy applies to eligible purchases made through the Agaram Games online store, subject to any mandatory consumer rights that may apply in your country.
2. Eligibility for Returns
To be eligible for a full refund, returned products should be in their original condition and include all components, instructions and original packaging.
You may inspect the product as reasonably necessary to determine its nature, characteristics and functionality. If a product has been handled beyond what is reasonably necessary and this results in a loss of value, we may reduce the refund accordingly where permitted by applicable law.
Proof of purchase or your order number may be required to process the return.
Certain products may be excluded from the right of return where an exception is permitted by applicable law. Any applicable exclusion will be clearly communicated where required.
3. How to Start a Return
To request a return, please contact:
Please include your order number and the product(s) you wish to return.
Once your return request has been received, we will provide the relevant return instructions.
Returns should be sent to:
Agaram Games, Inh. Quintus
Sternmatt 6
6010 Kriens
Switzerland
Please contact us before sending your return so that we can identify and process it correctly.
4. Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for the direct cost of returning products when returning an order because they have changed their mind.
We recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.
If you receive an incorrect, defective or damaged product for which Agaram Games is responsible, please contact us before returning the item so that we can provide appropriate instructions.
5. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete or you receive the wrong product, please contact us as soon as possible at:
Please include:
- Your order number
- A brief description of the issue
- Where possible, clear photographs of the product and packaging
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
6. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return the eligible original item in accordance with this policy and place a new order separately.
This does not affect your statutory rights in relation to defective, damaged or incorrectly supplied goods.
7. Refunds
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.
Where applicable under consumer law, refunds following a valid withdrawal will include:
- The price paid for the returned products
- The cost of the least expensive standard delivery option offered for the original order
Any additional delivery costs resulting from your choice of a more expensive shipping method, such as Priority shipping, are generally not refundable where permitted by applicable law.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by applicable law.
After we issue the refund, your bank, credit card provider or payment service may require additional processing time before the amount appears in your account.
8. EU Customers - Right of Withdrawal
If you are a consumer residing in the European Union and applicable EU consumer law grants you a statutory right of withdrawal, you generally have the right to withdraw from an eligible online purchase within 14 days without giving a reason.
The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise this right, you must inform us of your decision to withdraw before the withdrawal period expires.
You may contact us at:
After notifying us of your withdrawal, the goods must be returned in accordance with the applicable legal requirements.
Unless otherwise required by law or agreed by Agaram Games, you are responsible for the direct cost of returning the goods.
Any statutory exceptions to the right of withdrawal remain applicable.
9. Swiss Customers
Swiss law does not generally provide a statutory right to return an online purchase simply because the customer has changed their mind.
However, Agaram Games voluntarily provides eligible customers with the 14-day return option described in this policy.
This voluntary return policy does not affect any mandatory statutory rights relating to defective or incorrectly supplied products.
10. Contact
For questions regarding returns or refunds, please contact:
Agaram Games, Inh. Quintus
Sternmatt 6
6010 Kriens
Switzerland
Email: info@agaram-games.com
UID: CHE-405.574.552