Refund policy

Return Period

You have 7 days after receiving your item to request a return. Returns must be sent within 21 days from the delivery date.

Eligibility for Returns

To be eligible for a return, items must be in the same condition as received: unworn or unused, with all tags, and in their original packaging. You must also provide the receipt or proof of purchase.

How to Start a Return

To start a return, contact info@agaram-games.com within 7 days of delivery. Returns must be sent to:

Agaram Games, Inh. Quintus
Sternmatt 6
6010 Kriens, Switzerland

Important: Items sent without first requesting a return will not be accepted.
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as Agaram Games cannot guarantee receipt of lost or damaged parcels.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exchanges

To exchange an item, return the original item and place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company.

If more than 10 business days have passed since approval, please contact info@agaram-games.com.